• Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your online order within 14 days of receiving the goods.
• To exercise this right, you must notify us in writing (email to customercare@giftforever.online) within the 14-day period.
• You then have another 14 days to return the item(s) to us.

The following items cannot be cancelled, returned, or refunded (unless faulty):

• Personalised or custom-made products
• Sealed items (cosmetics, toiletries) once opened

• Returned items must be unused, in original packaging, and in resaleable condition.
• You are responsible for return shipping costs (unless the item is faulty or incorrect).
• We recommend using a tracked service as we cannot refund lost returns.

• Once we receive and inspect the returned item, we will notify you of approval or rejection.
• Approved refunds will be issued within 14 days using your original payment method.
• Shipping costs are non-refundable unless the item was faulty, damaged, or incorrect.

• If your item is faulty, damaged, or not what you ordered, please contact us within 48 hours of delivery at customercare@giftforever.online with photos.
• We will arrange a replacement, repair, or full refund in line with your rights under the Consumer Rights Act 2015.
• In this case, we will also cover the cost of return postage.

• Exchanges are only offered for defective, damaged, or incorrect items.
• Please contact us within 48 hours of receipt to arrange an exchange.

If you have any questions about our Refund & Returns Policy, please contact us at:
Gift Forever Ltd
📍 41 Sunningdale Road, Crossland Moor, Huddersfield, HD4 5DX
📧 customercare@giftforever.online
📞 +44 1484 971 370