FAQs - Gift Forever

1. Who is Gift Forever Ltd?

We are a UK-based gifting brand dedicated to curating elegant, timeless, and meaningful treasures for every occasion. Our collections include luxury hampers, fragrance candles, jewellery, personalised keepsakes, and home décor that add a touch of beauty to life’s special moments.

2. How do I place an order?

Simply browse our website, add your favourites to the basket, and check out securely. You’ll receive a confirmation email right after placing your order.

4. What payment methods do you accept?

We accept all major UK debit and credit cards, PayPal,Cheques and other secure payment options.

5. How long does delivery take?

UK Standard Delivery: 7 - 10 working days

6. Can I track my order?

Yes. Once your order has been dispatched, we’ll send you a tracking link via email or SMS so you can follow your gift’s journey.

7. What if my order arrives damaged or incorrect?

We sincerely apologies if this happens! Please contact us within 7 days of receiving your parcel with your order details and photos, and we’ll arrange a replacement or refund quickly.

8. What is your returns policy?

9. Can I cancel my order?

Yes, if you contact us within 24 hours of placing the order and it has not been dispatched or personalised.

10. How do I contact Gift Forever Ltd?

11. Is shopping with you safe?

Absolutely. Our website is fully SSL encrypted, and all payments are processed securely through trusted gateways.

✨ At Gift Forever Ltd, we believe every gift tells a story – let us help you make yours unforgettable.

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